Grievance Redressal

Our complaints commitment

We are committed to providing a high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be glad to assist you.

We're here to help

You can share your complaint with your local branch staff in person or reach us through our call center, write to us or send us an email.

Level 1

Phone banking:

You can call us on our helpline numbers given below:

Visit our Branch

E-mail us:

For Retail Banking and loans: customerservices@barclays.com
For Commercial Banking: commercial.help@barclays.com
For Premier Banking: premiercustomercare@barclays.com
For NRI Banking: nri@barclays.com
For Credit cards: service@barclays.com

Write to:

Customer Service Department,
Barclaycard Division,
Barclays Bank PLC,
P.O. Box.10145,
GPO,
Mumbai - 400001

Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement(s). You will receive a response within 10 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this period.

Level 2

In case of an unsatisfactory response from the above channels please send an email to:

Ms. Supriya Rajan
Head, Query Resolution Unit
Email: head.qru@barclays.com

You will receive a response within 5 working days. Please quote the reference number of your earlier contact with the Bank on the same issue.

Level 3

If you are still not satisfied with the resolution you receive, please write to:

Ms. Meera Rawat
Principal Nodal officer
Barclays Bank PLC
601/603 Ceejay House
Shivsagar Estate, Dr Annie Besant Road
Worli, Mumbai -400018.
(This address is for correspondence only)
Telephone: 91-22-67196575
Email: grievanceredressal@barclays.com

You will receive a response in 5 working days of the Nodal officer receiving your communication. Please quote the reference number of your earlier contact with the Bank on the same issue, in all your interactions with the Nodal Officer’s Team.

If after having followed Levels 1, 2 and 3, your issue remains unresolved, you may approach the Banking Ombudsman for Redressal.

Banking Ombudsman Scheme 2006
We participate in the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India.

If you have not received a response from us within one month after we have received your complaint, or if you are not satisfied with the reply given by any of our above channels, you may approach the Banking Ombudsman. Please click here for the salient features of the Banking Ombudsman Scheme 2006 and contact details of your nearest Banking Ombudsman offices. A copy of this Scheme is displayed and available on request at our branches.

For details of our Senior Management please click here