We believe in maintaining high standards of customer service in all interactions we have with our customers. 

 

Code of Commitment to Customers

To view or download the Code of Commitment to Customers, please click any of the language choices:

Consumer Banking:

Hindi          Kannada   Malayalam

Marathi      Oriya         Punjabi

Sindhi        Tamil         Telugu

 

Commercial Banking (Micro and Small Enterprises):

Assame        Bengali      English

Gujarati        Hindi         Kannada

Malayalam    Marathi     Oriya

Punjabi         Tamil         Telugu

 

Key Policies:

Click Here to view our DSA Code of Conduct for Direct Selling Agents

Click Here to view our Fair Practices Code for Self Regulation of Credit Card Business

Click Here to view our Policy on Payouts against Deceased and Missing Persons Customer Accounts

Click Here to view our Citizens Charter

Click Here to view our cheque collection policy

Click Here to view our policy on collection of dues and repossession

Click Here to view our compensation policy

Click Here to view our Fair Practices code for lending

Click Here to view our Grievance Redressal Policy

Click Here to view our List of collection agencies for Credit Cards

Click Here to view our List of collection agencies for Retail Banking

Click Here to view our Model Deposit Policy

 

BCSBI has started a new initiative of providing credit counseling facility. For details about the salient features of this initiative by BCSBI, please log on to http://www.bcsbi.org.in/CreditCounselling.html.